REFUND POLICY

At Happy Sloth Press, our aim is to provide our customers with products that they will absolutely love. That said, unfortunately, we do NOT give refunds if you happen to have a change of mind when your item arrives.

There are those days when we too suffer from a lack of focus. This could result in you receiving a product that is slightly different to what you ordered- wrong book or print. There is also the slight chance that your item may arrive faulty or damaged. In those situations, Happy Sloth Press is more than happy to replace the item. You will have to cover the postage costs to send it back to us for inspection. If your item passes inspection- meaning it must differ from what you were promised when ordering- we will then refund you for the return shipping costs and will send you out a replacement.

Please get in touch via email -info@happyslothpress.com - within 7 days of the invoice date to tell us your problem. You will then need to return the item to the address provided for inspection within 21 days. If we find that the item is indeed damaged or a little faulty, as I mentioned, we will cover your postage costs, and will send you a new item.
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item.

The amount of time it takes for you to receive your replacement order will be dependent on stock. There could be delays in you receiving your goods.

I reserve the right to make a judgement on the issue and a replacement may be refused.

Exchanges

I only replace items if they are in fact damaged or defective, or if I have accidentally sent you the wrong item. For more information, please see- Returns.